NetSupport School Training

This explains all the features NetSupport School has and how to use them.

Software Overview

NetSupport School is a software solution providing teachers the ability to monitor and interact with their students individually, in a group, or an overall class. 

• Monitor one or all student pc's (useful during testing)

• Directly control a student computer

• Lock the student pc's from being used

• Blank student monitors

• Lock the computers from accessing certain websites(or all websites) or allow only certain websites

• Power student computers on and off

• Send files to student computers

• Remotely launch applications or websites on student computers

 

Video Tutorial

 

How to Open NetSupport School

Double click on the NetSupport School tutor icon on the desktop or in the start menu.

How to Monitor all Student Computers

Click on "Monitor Student Machines" on the left side of your window.

How to Lock/Unlock Student Computers

• Select the computers you want to lock or unlock (not selecting any is the same as selecting all)

• Click the "Lock" or "Unlock" button at the top of your window

 

How to Blank all Screens

Click the "Blank All" button at the top of your window.

 

How to View a Student Computer

Double click the desired computer icon in the List view.

View modes: You can view student computers in three modes:

• Share: The student's screen will be displayed at both the tutor and the student. Both the Tutor and the user at the student station will be able to enter keystrokes and mouse movements.

• Watch: The student's screen will be displayed at both the tutor and the student. Only the user at the student station will be able to enter keystrokes and mouse movements. The user at the tutor will be locked out.

• Control: The student's screen will be displayed at both the tutor and the student. Only the user at the tutor will be able to enter keystrokes and mouse movements. The user at the student station will be locked out.

 To change the view mode

• While viewing the student PC, click the View Mode icon on the View window toolbar and select Share, Watch or Control. Or, Select {Client}{Share/Watch/Control} from the View window drop-down menu.

 

How to Power on a NetSupport Student Computer

• This function does NOT work in all rooms due to network configuration or machine limitations.

• Select the icon(s) of the clients you wish to power on.

• In the top left corner of your screen left click on "Student"

• Left click Power Management 

• then left click "Power On"  Or,you can click the Manage icon on the control toolbar and choose "Power On".

• The student workstations will now power on.

 

How to Power Off a Student Computer

• Ensure all open applications at the Client workstations are closed.

• Select the icon(s) of the Clients you wish to Power Off

• In the top left corner of your screen left click on "Student"

• Left click Power Management

• then left click "Power Off"  Or,you can click the Manage icon on the control toolbar and choose "Power Off"

• The Client workstations will now Power Off

 

How to send a website to student computers

• Select one or more computers from the available list and then click on the ‘Quick Launch’ option on the menu bar at the top of the screen.

• In the Quick Launch menu click the plus icon and select Add Website.

• In the Website Properties window, enter the URL of the website you would like to send to the student computers and provide a description of the webpage. After you have entered the information, click OK.

• The Quick Launch menu should now show the webpage you added. Double click the icon for the webpage to send it to the selected computers.

 

• To close the webpage on the computers, you can send a reboot command or click the Student Desktop icon from the menu bar at the top of the screen and select the Clear Desktop option. You will be asked to confirm your selection.

How to send out URLs to student computers in NetSupport School using Google Chrome as the browser, instead of Internet Explorer:

• Connect to all computers in the room 

• On the top tool bar-

• Click: Student

• Click: Launch Application

• Click: Add

Where it says "Description:" Type a name for the link you are creating

Where it says "File name:"

• Click: Browse

• Double Click: C

• Double Click: Program Files(x86)

• Double Click: Google

• Double Click: Chrome

• Double Click: Applications

• Double Click: Chrome

• Go to the end of the address that shows up here and type  "

• Enter a space

• Type the URL you want

• Type  "  again

• Click OK

• Click Launch

Restrict/Approve websites:

Allows control to what websites students are able to access.

• Click the Internet button on the left(looks like a globe)

• Select desired computers to apply restrictions to.

• Click on the relevant restriction icon at the bottom of the Control window, or click the Web Access icon on the Control toolbar and choose appropriate restriction.

• To acknowledge which restriction has been activated an appropriate indicator will appear next to the Student icons (Large icon view only). Red for restricted, green for approved.

• If a Student is currently viewing a website included in the activated restriction list, they will be redirected to a message stating that the URL has been blocked by the Tutor.

To remove the restrictions for students.

Select their desired computers to remove access (selecting none will apply to all).

Choose {Web}{Unrestricted Access} from the drop-down menu. Or, click on the unrestricted icon at the bottom of the Control window. Or, click the Web Access icon on the Control toolbar and choose Unrestricted.

• The green or red indicator will be removed from the selected Student icons.

 

How to Copy Files/Folders from the Instructor to Student

This is NOT recommended for large size files, or large quantities of files. We recommend you use a shared network drive for this type of transfer.

Select the required student pc in the list view.

• Click the File Transfer icon on the toolbar and choose File Transfer. Or, choose {Student}{File Transfer} from the Control window drop-down menu. Or, right-click on the selected Client icons and choose File Transfer. Or, if you are Viewing the Client, select the File Transfer icon on the View window Toolbar.

• The File Transfer window to that Client will open.

• From the Client Tree View, select the destination drive or folder into which the items will be copied. Note: The path to any open folders (Explorer windows) on the Client desktop is displayed at the top of the File Transfer window to enable quick selection. This is only supported on Windows Vista and above.

• From the Control list select the item(s) to be copied to the Client.

• Click on the toolbar Copy File button.

• A confirmation dialog will be displayed, click Yes.