Contacting YuJa Verity Help

Summary

Introduces students and faculty how to contact Verity support from within Canvas using the "Support" button under "My account"

Body

Step 1.

Open your Canvas course with the Verity assignment.

Canvas webpage with the courses button on the global navigation opened and a rectangle highlighting the link to open the course.

 

Step 2.

Click on the Verity Proctoring link in the course navigation

Canvas webpage with the course open and a rectangle highlighting you should click the navigation link called "Verity Proctoring"

 

Step 3.

Click on "My Account" icon inside the Verity Proctoring page

The Canvas verity proctoring page with the My Account button highlighted to show you should click on it.

Step 4.

Click on Support

The my account menu with a rectangle around the Support link for you to click on

Step 5.

Select Chat, Email or Product docs depending on the type of support you'd want.

Chat tends to have response time within 5 minutes, if remote viewing of the issue is needed they may request you join a Zoom session.

The support popup with options for Chat, Email or Product docs.

 

Details

Details

Article ID: 29696
Created
Thu 9/3/26 9:59 AM
Modified
Thu 9/3/26 10:06 AM