Duo FAQ

This article has a list of frequently asked questions about Duo Multi-Factor Authentication.

What is Duo, and why does HCC use it?

Duo is a Multi-Factor-Authentication (MFA) system that requires HCC employees to provide a second form factor for authentication. HCC is using MFA to provide better security for our applications and data.

 

Who is required to use Duo at HCC?

Currently - all HCC employees are required to use Duo MFA.

 

What applications use Duo when logging in, and which ones are coming?

1. Office Desktop

2. Microsoft 365 Applications

 

How do I setup Duo?

• You will receive an enrollment email to setup your account in Duo.

• Please refer to: TeamDynamix.

 

How do I add extra device for Duo?

Article - Adding an Additional Authen... (teamdynamix.com)

 

Can I use my personal phone for Duo?

Yes, you can use your personal phone for Duo. 

 

If I use my personal device, can HCC see everything on my phone?

No, HCC IT can only see your phone software and version.

 

What if I don't want to use a personal device?

HCC IT has two options:

1. You can request a hardware token from the HCC Technology Service Center. This is a small device, which provides a onetime passcode.

2. You can setup Duo using your desk phone or your home phone.

 

I don't have my device with me, how can I login?

Please contact the HCC Technology Service Center at 443-518-4444. You will need to provide your email address and a phone number to validate your account.