Duo FAQ

This article has a list of frequently asked questions about Duo Multi-Factor Authentication.

What is Duo, and why does HCC use it?

Duo is a Multi-Factor-Authentication (MFA) system that adds a second layer of verification to user logins beyond just a password. This helps to protect your account and personal information

Who is required to use Duo at HCC?

All HCC accounts that access student data or financial data are required to use Duo authentication. 

 

What applications use Duo when logging in

You will be prompted to authenticate with Duo when logging into several of your HCC accounts. 

• Student and Employee Portal
• Microsoft Office Applications (HCC Email, Word, OneDrive, etc.)
• Canvas

 

How do I setup Duo?

You will receive a Welcome Email to your personal email account with instructions to setup Duo when your HCC account is first created. You can click on the link from your email, or click the link below to setup Duo for the first time. 

Duo Setup Link

Duo Setup Instructions

 

How do I add extra device for Duo?

You can add additional devices to your Duo account or update your devices through your Duo Device Management Page. Click the link below to update or add devices to your account. 

Duo Device Management Page

Instructions for Updating Devices in Duo

 

If I use my personal device, can HCC see everything on my phone?

No, HCC IT can only see your phone software and version.

 

What if I don't want to use a personal device?

If you don't want to use your personal cell phone for authentication you can request a hardware token from the HCC Technology Service Center. This is a small device, which provides a onetime passcode.

 

I don't have my device with me, how can I login?

Please contact the HCC Technology Service Center at 443-518-4444. You will need to provide your email address and a phone number to validate your account.